Refund Policy

Effective 2026-11-09

• 14-day refund: request within 14 days of your first subscription payment or of buying an extra-hour pack for a full refund.
• Renewals: refunded if requested within 14 days of renewal and you used less than 1 hour of that period.
• Cancellation: cancel anytime and keep access until the end of the paid period; we do not pro-rate partial months.
• Outages: time lost to outages on our side is compensated with time or a refund.
• How: use the link in your Paddle receipt, paddle.net, or email support@evenedith.com. Paddle processes refunds to the original payment method.

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Where local law gives you more rights, that law applies.